Tidbix Subscription & Refund Policy
Version 0.1 · Effective July 12, 2026 · This version is a working draft under review by counsel; material changes will be announced before they take effect.
All purchases are web purchases processed by Stripe. Tidbix has no mobile app and no app-store purchases.
What we sell
| Product | Price | Billing | Renews? |
|---|---|---|---|
| Evidence Sprint | $129 | One-time | No |
| Builder | $29 / month | Monthly subscription | Yes, monthly until canceled |
| Builder (yearly) | $290 / year | Annual subscription | Yes, yearly until canceled |
| Operator | $79 / month | Monthly subscription | Yes, monthly until canceled |
| Operator (yearly) | $790 / year | Annual subscription | Yes, yearly until canceled |
Prices are in USD. Applicable taxes may be added at checkout. There are no free trials today; if we add one, its terms (length, what happens at the end, how to cancel before billing) will be shown before you start it.
Auto-renewal — the plain-English version
Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel. Before you buy, the checkout shows the price, the renewal cadence, and how to cancel. By subscribing you authorize recurring charges to your payment method via Stripe.
If we raise the price of your subscription, we'll notify you in advance and the new price applies from your next renewal — never retroactively.
How to cancel
Cancel anytime: Profile → Manage billing opens the Stripe billing portal; cancellation takes effect at the end of the period you've paid for, and you keep access until then. No phone call, no retention hoops. Canceling stops future charges; it does not by itself delete your account or your work.
Refunds
All refunds are issued by Tidbix through Stripe to your original payment method.
- Evidence Sprint ($129, one-time): 14-day no-questions refund from purchase — except the refund window closes early once you pass the first evidence gate (step 6), because by then the sprint's core value has been delivered. This condition is shown next to the buy button before you purchase.
- Monthly subscriptions: cancel anytime and access runs through the paid period. Monthly charges are generally non-refundable once a period begins.
- Annual subscriptions: 14-day refund window after each annual charge (first purchase and each renewal). After 14 days, the year is non-refundable but you keep access through the period.
- If we materially remove a paid feature you purchased, or discontinue the Service, we'll refund the prorated unused portion of prepaid periods.
- Billing errors and duplicates: always refunded — email legal@tidbix.com.
EU/UK consumers: you have a statutory 14-day right of withdrawal for online purchases. For digital services, starting to use the service during the withdrawal period with your express acknowledgment may affect that right; where the statutory right is broader than this policy, the statute wins.
Failed payments and past-due accounts
If a renewal charge fails, Stripe retries it; your plan enters a past-due state and paid entitlements may pause until payment succeeds. We don't delete your work over a failed payment.
Questions
legal@tidbix.com — include your account email (never send card numbers by email).
This policy is incorporated into the Terms of Service. See also the Privacy Policy.
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